ck44 Privacy Policy

ck44 (referred to hereinafter as "we", "our", or "the platform") is an online gaming and sports betting service operated for users in Bangladesh. This Privacy Policy ("Policy") describes what personal information ck44 collects from you while you use its website and related services, how that information is processed, and how it is kept secure.

By registering an account on the ck44 website, you are considered to have agreed to all the terms of this Privacy Policy. For the full terms and conditions governing use of the service, please read our Terms and Conditions, which contain detailed guidance on account management, betting, and payments.

This Policy has been prepared in accordance with the applicable data protection laws and regulations of Bangladesh. We treat your personal information with the utmost seriousness and are committed to upholding our responsibility toward your privacy at all times.

ck44 collects various types of personal information that are necessary for providing services and managing accounts. The types of information collected are as follows:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — the minimum age on ck44 is 21)
• National ID card or passport number (for identity verification where required)
• Government-issued photo ID (as part of the KYC process)

2.2 Contact Information

• Mobile number (Bangladeshi)
• Email address
• Current address

2.3 Financial Information

• bKash, Nagad, or Rocket account number (only for processing deposits and withdrawals)
• Transaction history (deposit and withdrawal records)
• Account balance and betting activity

2.4 Technical Information

• IP address and browser type
• Device information (operating system, model)
• Login time and date
• Browsing activity on the site and page visit information
• Information collected from cookies and similar tracking technologies

ck44 collects information through several methods. Each method is described in detail below:

3.1 Information Provided Directly

This covers information you provide yourself when filling out a registration form, completing account verification, or contacting customer support. Payment information provided during deposits and withdrawals is also included here.

3.2 Automatically Collected Information

When you use the ck44 website or app, our system automatically collects technical information. This includes your device's IP address, browser version, pages visited, and login duration. This information is used to maintain platform security and improve service quality.

3.3 Cookies and Tracking Technologies

The ck44 website uses cookies that are stored in your browser. These cookies remember your session information and help improve the functionality of the site. Detailed information about cookies is provided in Section 7 of this Policy.

ck44 uses collected information only for specific, legitimate purposes. We process your information for the following reasons:

• Account Management: Completing registration, verifying identity, and maintaining account security.
• Processing Financial Transactions: Carrying out deposits and withdrawals via bKash, Nagad, or Rocket.
• Providing Customer Support: Offering assistance in Bengali and English via 24/7 live chat and email.
• Security and Fraud Prevention: Detecting suspicious activity and ensuring account protection.
• Bonus and Promotion Management: Administering the welcome bonus and VIP cashback program.
• Meeting Legal Obligations: Fulfilling applicable legal and regulatory requirements.
• Responsible Gaming: Identifying unusual gaming behaviour and providing support where needed.
• Service Improvement: Analysing platform performance to improve the user experience.
• Communication: Sending important updates, security alerts, and service-related notifications.

ck44 does not generally share your personal information with third parties. However, in the specific circumstances below, certain information may be disclosed on a limited basis:

5.1 Service Provider Partners

Only necessary information may be shared with game software providers (such as Pragmatic Play, PG Soft, Evolution) and specific technology partners involved in managing payment processing infrastructure. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.

5.2 Legal Obligations

ck44 is required to disclose information to competent authorities when mandated by applicable Bangladeshi law or a court order. In such cases, only the minimum information necessary is disclosed.

5.3 Fraud Prevention

Specific information may be shared with relevant authorities or security agencies to investigate account security breaches, financial fraud, or other unlawful activity.

5.4 Business Transfers

If there is a significant change in ck44's business operations (such as a merger or acquisition), user information may be transferred to the relevant party; however, users will be notified in advance.

ck44 has put in place industry-standard technical and operational measures to protect your personal information:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, making it effectively impossible for third parties to read the information.
• Secure Servers: Your information is stored in secure data centres with both physical and digital security measures in place.
• Access Controls: Only authorised staff can access specific information, and every access is logged.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Password Hashing: User passwords are never stored directly; instead, strong hashing algorithms are used.
• Two-Factor Authentication: OTP-based verification is used to provide an additional layer of account security.

It should be noted that no data transmission over the internet can be guaranteed to be completely secure. We strive to ensure the highest level of protection, but users also have a responsibility to keep their account passwords confidential.

The ck44 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

7.1 Types of Cookies and Their Purpose

• Essential Cookies: These are necessary for the core functioning of the site — maintaining login sessions, saving language preferences, and ensuring security.
• Functional Cookies: These remember your preferences and settings so you do not have to re-enter the same information each time you log in.
• Analytical Cookies: These are used to understand how the site is used and to improve platform performance.
• Marketing Cookies: These may be used to display relevant promotional content.

7.2 Cookie Controls

You can accept or decline cookies through your browser settings. However, disabling essential cookies may cause some site functions to not work properly and may prevent you from logging in.

As a ck44 user, you have the following rights regarding your personal information:

8.1 Right of Access

You can find out at any time what information ck44 holds about you and how it is being used.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you can correct or update it. General information can be updated from account settings; to correct verified information, please contact customer support.

8.3 Right to Erasure

You can request to close your account and have certain personal information deleted. However, some information may need to be retained for a specific period due to legal obligations.

8.4 Right to Object to Processing

You can object at any time to your information being used for marketing communications and request that such processing be stopped.

8.5 Right to Data Portability

You can receive your account information in a structured, commonly used format.

The ck44 platform may have connections to third-party game software providers and payment service providers. These third parties have their own privacy policies, which may differ from ck44's policy.

ck44 is not responsible for the privacy practices of these third parties. We recommend that you review the privacy policy of any third-party service before using it.

However, all our selected technology partners — from game providers to payment processors — comply with industry-standard data protection standards. ck44's agreements with these partners include clear obligations regarding the protection of your information.

ck44 stores your personal data only for as long as necessary or legally required. In general:

• Active accounts: All relevant data is retained for as long as the account remains active.
• Closed accounts: Certain financial and identity-related data is retained for a specified period after account closure, in accordance with applicable law.
• Transaction records: Deposit and withdrawal records are retained to meet legal requirements.
• Marketing data: Your data will no longer be used for marketing communications once you withdraw your consent.

Once the retention period expires, your data is securely deleted or irreversibly anonymised.

ck44 strictly prohibits anyone under the age of 21 from using the platform. Age verification is a mandatory step during registration.

If we become aware that a minor has created an account or provided personal information, we will immediately close that account and delete the associated data. If a parent or guardian suspects that their child has created an account on ck44, please contact our customer support.

ck44 reserves the right to update this Privacy Policy as needed. If any significant changes are made to the policy, we will notify users in the following ways:

• A notification will be sent to the registered email address.
• The changes will be clearly displayed on the website.
• The date of the change will be updated at the top of this page.

Continued use of ck44 after the updated policy is published will be considered as your acceptance of the new policy. For detailed questions about your account and data rights following a policy change, you may visit our Frequently Asked Questions (FAQ), where answers to common questions are compiled.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our customer support team. Our support team is available 24/7 in both Bengali and English.

You may be required to verify your identity before we process any requests related to personal data. We will generally respond to your request within a reasonable time.

To learn more about ck44's overall operations and values, visit our About Us page.